Attentive audience at the LIME engagement
LIME presents a ‘fresh approach’ with a Vision, Mission and a Promise. On Thursday, June 24, LIME met with members of its business community at the St. Patrick’s Corporative Credit Union Conference centre, in its first corporate customer engagement event, which according to its local Chief Operation Officer (CEO) Joseph Cassell, 
was aimed at “giving its customers a deeper understanding of its business.”
The forum focused on some key areas such as, new enterprise broadband services , new business switching products services and new services and products for customers, along with black berry phones and blackberry services.
The LIME Montserrat CEO speaking about the forum said: “The main aim was the start of an engagement process with our business partners. In most LIME territories there is a focus on the consumer side of the business , and what we are stating here is that we need to reach out to our corporate and business customers. This is the first and we hope to have quarterly events similar to this. Or, as a business owner you have a specific need, LIME will sit with you, understand what those needs are and then we provide you with a solution.
“So we wouldn’t necessarily say. ‘well here is a mobile phone for you to call, we will look at what your needs are, where you’re calling and obviously your calling volume and provide you with an active solution.”
LIME addressed three market segments in Montserrat, as evidenced by the attendees: Government, Corporate businesses, and small to medium enterprise (SME).
As the CEO mentioned, four presenters, from Jamaica, USA (Nortel-Avaya), Antigua spoke to the new services/products; tips on getting the best value from LIME products; an update on the ‘E’(Entertainment) in LIME; Blackberry phones and services; broadband plans (a plan to make 2MBthe standard for internet).
They presented a ‘fresh approach’ with a Mission; a Vision – Always working to improve life in the Caribbean; and a Promise – of building, connecting and serving communities.
In all, LIME is willing to make sure they, “provide a better quality network, better customer service and better value.”
There was time for questions and answers, and some give-aways, followed by lunch served to all who attended.
Main LIME official speakers at the event
Top: Managing Director, DRV Edwards sat closest to the chair with a Blackberry winning sticker. Below: Auditor General, Florence Lee was first to arrive for the event
